Total support. Complete solutions.
As a Cat® customer, you are part of the most powerful support system in the world. Cat dealers set the standard for parts and service support, from extensive parts inventories to preventative maintenance, diagnostics and emergency service – all backed by field technicians who know your needs and are prepared to meet them.
Your Cat dealer has a variety of tools to help you manage your owning and operating costs, including Customer Support Agreements, Extended Service Coverage, Remote Monitoring Solutions and Financial Services.
Customer Support Agreements
A Customer Support Agreement (CSA) – custom designed specifically for you – is one is the most convenient and affordable ways your Cat dealer can partner with you to manage your risk and control your costs. While CSAs go by many names and cover many aspects of maintenance, repair and power systems operation, they have one primary goal – to free up valuable time for you to focus on what you do best: managing and growing your core business.
Cat® Insurance
Whether your application is prime power, standby or load management, you can protect your electric power system with Extended Service Coverage (ESC) from Cat Insurance. Available anywhere in the world, your ESC provides 100% of usual and customary parts and labor costs for system failures due to defects in materials and workmanship on covered components. ESC extends beyond your generator set.
Remote Monitoring
Remote Monitoring connects you to your electric power equipment anywhere in the world, 24/7/365, through on-site hardware, communications technologies and web-based software. Your Cat dealer offers options for remote monitoring and control, site data acquisition/management, alarm notification, system test/run, reporting and other services to keep you abreast of your power situation at all times.
Remote monitoring helps you increase efficiencies and reduce costs, improve on-site system performance, increase reliability and manage risk. Rely on your Cat dealer for the most effective remote monitoring operations in the industry.
Cat® Financial Services
Cat Financial Services can help you maximize your opportunity while preserving your capital.
It begins with you, the customer and working to understand your individual business needs. We create payment plans tailored to your precise requirements so you can select the right financing option, including:
- Helping you meet cash flow requirements
- Freeing up existing bank lines for other purchases
- Arranging a variable payment schedule
